New AI turns tenants' texts into sorted repairs

Self-manage your lettings without the chaos.

Built for UK landlords with single lets and HMOs. Tenants report repairs by link, QR code or a plain text message, and AI sorts every text into a categorised, prioritised repair for you. You also get response clocks, rent tracking, inspection reports, a compliance calendar and a dispute pack in one click.

AI triage for text reports

Tenants just text. Porchlights does the sorting.

No forms, no apps, no "which category is this?". A tenant texts or WhatsApps the problem in their own words, with photos if they like. Within seconds it becomes a proper repair: a clear title, the right trade category, an urgency level and a response clock. The tenant gets a reference and a reply-by time straight back.

    Hilling HomesText message
    Hi, the boiler is making a banging noise and there's water dripping underneath it. No hot water since this morning 😩Sam, Room 3 · 08:14
    Thanks Sam, your repair is logged as R-2026-0142 (urgent). Hilling Homes will reply by Thu 15 Oct, 10:14. Track it or add photos: porchlights.co.uk/t…Sent instantly
    Sorted by AI in seconds

    Boiler leaking and no hot water

    Heating & hot waterUrgentRoom 3 · 12 Oak Rd

    Why: no hot water and an active leak that could get worse within days.

    Reply by10:14 todayFix bySat 18 Oct
    Repairs

    Every repair, from report to "it's fixed".

    Each repair gets reply-by and fix-by targets the moment it's reported. Book a tradesperson or get quotes from a job link, keep the tenant updated automatically, and finish with photos and the tenant's sign-off.

      Kitchen tap leakingUrgent
      12 Oak Road · Flat 2 · R-2026-0139
      1. Reported by QR codeMon 09:12 · 2 photos
      2. AcknowledgedMon 09:40 · within target
      3. Alex Pipe Plumbing bookedTue 08:00 · quote £95
      4. Fixed, with photosTue 10:25
      5. Tenant confirmed it's fixedTue 18:02
      Fixed in 33 hoursLogged for your records
      Rent tracking

      Know who's paid, and whether your rent is right.

      Rent schedules, payments and arrears for every tenancy, with friendly reminders and a running statement. Then check your rent against similar homes nearby, with links to the official forms if it's time for an increase.

        Received this month£8,450
        Late£450
        Collected95%
        Priya Shah · 12 Oak Rd
        Aled Jones · Room 35 days late
        Tom Reid · Flat 2Due Friday
        Market rent checkBelow market · 12%
        You £950
        Low £1,000Typical £1,075High £1,175
        Based on 6 similar 2-bed flats recently let agreed in LS6 · Section 13 notice (Form 4A)
        Compliance calendar

        Never miss a certificate or a deadline.

        Gas safety, EICR, EPC, deposits, licences and registrations for England, Wales and Scotland, all on one calendar alongside rent and inspections. You're reminded before anything expires, and certificates go to tenants with proof they were served.

          November 20263 things due
          • Gas safety · 12 Oak RdDue in 6 days
          • HMO licence · Castle StDue in 21 days
          • Mid-term inspection · Flat 2Booked

          Everything a self-managing landlord needs

          Repairs, rent, inspections and compliance in one place, with the paper trail done for you.

          How Porchlights compares

          General landlord apps are built around accounting. Porchlights is built around running tenancies well and proving it.

          PorchlightsTypical landlord app
          Tenants report without an app or login (link, QR, SMS, WhatsApp)YesUsually needs the tenant app
          AI sorts text-message reports into category, title and urgencyYesNo
          Hard-coded emergency routes (gas, CO, fire, flood, electrical) with instant email and text alertsYesRarely
          AI market rent check against similar local listings, with the right rent increase formsYesRarely
          Response clocks, reminders and an honest log of missed targetsYesRarely
          Room-level HMO tenancies, shared areas and redacted per-room recordsYesLimited
          Certificates sent to tenants with proof of serviceYesSometimes
          Check-in / check-out reports with tenant sign-off and automatic comparisonYesOften an add-on
          One-click dispute pack for ombudsman, council, deposit scheme or courtYesNo
          England, Wales and Scotland rules and wordingYesMostly England only
          Accounting and Making Tax DigitalNot included, by designYes

          Simple pricing

          Unlimited properties, rooms and tenants. Every feature included.

          Monthly

          £40 / month
          • Unlimited properties and rooms
          • Text-message reporting with AI triage
          • Cancel any time
          Start free trial

          30-day free trial, no card needed. Porchlights does not provide accounting, tax or Making Tax Digital services.

          Give your tenants a better way to report problems.

          Set up your first property in five minutes and print a QR poster for every room.