Porchlights › Tenant repair reporting
Tenant repair reporting by text, WhatsApp and QR code
The easier it is for tenants to report a problem, the sooner you hear about it, and the cheaper it is to fix. Porchlights lets tenants report repairs however suits them, then turns every report into a clear, prioritised job for you.
Four ways to report, no app needed
Tenants can report a repair from a link, by scanning the QR poster in their room, by sending a text message or by WhatsApp. There is no account to create and nothing to download, so tenants actually use it.
- A reporting link and QR poster for every property or room
- Text and WhatsApp reports, with photos
- Instant confirmation with a reference and a tracking link
AI sorts text reports for you
When a tenant texts the problem in their own words, Porchlights writes a clear title, picks the right trade category and sets the urgency within seconds. It can raise urgency but never lower it, and every suggestion is shown on the repair so you can change it.
Emergencies never wait for AI. Gas leaks, carbon monoxide, fire, flooding and electrical danger are caught first by fixed safety rules, the tenant is shown the right number to call, and you are alerted by email and text.
Tenants kept in the loop automatically
Tenants get updates when their report is seen, when a tradesperson is booked and when a visit is arranged, and are asked to confirm the repair is fixed. Fewer "any update?" messages for you, and a clear record that you acted.
Frequently asked questions
Do tenants need an app or an account?
No. Tenants report by link, QR code, text message or WhatsApp without creating an account.
What happens if a tenant reports an emergency?
Gas, carbon monoxide, fire, flooding and electrical danger are detected by fixed rules. The tenant is shown the right emergency number and safety steps straight away, and you are alerted by email and text.
Can tenants send photos?
Yes. Tenants can add photos on the reporting page or send them by text or WhatsApp, and they are attached to the repair.
How do I know which room a report is about?
Each room in an HMO has its own reporting link and QR poster, so every report arrives tagged with the right room.
Try Porchlights free for 30 days
No card needed. Unlimited properties, rooms and tenants for £30 a month, or £25 a month billed yearly.
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